How To Create Loyalty Programs In Sap Crm Module

Hi all, I am looking for feedbacks on the Loyalty module of SAP CRM. Is it a convenient tool to manage on a daily basis a loyalty program (customer. How To Create Loyalty Programs In Sap Crm Wiki. CRM Software and Customer Engagement Solutions. You can create multiple loyalty programs.

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For those of you who have already tried to get data out of Loyalty component in SAP CRM, this short document is maybe too late. For those of you just starting, please, keep in mind you are really lucky! As a short introduction we have to say that for BW consultants used to work with SAP ERP, working with SAP CRM for the first time will require a short period of adjustment. You will have to get used with new objets, new names and a different table structure. The good news for you is: some of us have already walked this path! This document will describe how to create a SAP CRM Loyalty generic datasource with the main fields necessary to perform key analysis related to loyalty in SAP NetWeaver BW (SAP BW).

The goal is to explain step by step how to perform the following activities: • Create a view based on SAP CRM Loyalty tables; • Create a generic datasource based on that view; • Include new fields from other tables in the generic datasource; • Create an ABAP routine to populate the new fields. We will use the following SAP CRM Loyalty tables:: • LOYD_PT_TXN – Loyalty Management Point Account Transaction; • LOYD_MEM_MEMBER – Loyalty Menagement: Database Table for Member; • LOYD_MSH_MEMS – Loyalty Membership Table; • LOYD_MA_SPECATTR – Table for member activity specific attributes; • LOYD_MA_GENATTR – Table to store member activity generic attributes; • CGPL_PROJECT – Project Planning: Attribute Table for Project Headers.

Step 1) Create a View based on LOYD_PT_TXN table: First we must create a view with the main loyalty tables, here we will use only the LOYD_PT_TXN table, which stores main loyalty transactional data, as amount of points, transaction reason, point type, among others. Fields from other tables will be inserted later by the Appended structure. In the SAP CRM system, go to transaction SE11 to create the view. Select the “View” option and enter a technical name for your view. In this case, our view will be the “ZCRM_LOY_01.” Click Create.

Select the view type. In this case we are creating a database view. In view maintenance screen, in tab “Table/Join Conditions”, we will include the tables used to do the join and the relationship between them. Once we are using only one table, the relationship will be done through the GUID field.

In “View Fields” tab select the fields you would like to include in the view through the “Table Fields” button. We will select all fields from LOYD_PT_TXN. Save and activate the view. Step 2) Create a generic datasource based on view ZCRM_LOY_01: Go to transaction RSO2, select the “Transaction Data” option and enter the generic datasource technical name. Here we will use the name ZCRM_LOY_TRANS.

Click Create. In the “Create Datasource” screen, click the “Extraction from View” botton, enter the application component in which the datasource will be located, the descriptions and the view that the datasource will be based. Save the datasource. Select the fields that are visible and which are hidden. Hidden fields are not available for extraction. In our case we will keep all fields from ZCRM_LOY_TRANS datasource visible. Select the fields that will be available for selection in the InfoPackage during extraction for PSA.

Chemdraw Serial Number Registration Code Free. Once again, we will select all fields. Save the datasource. Now we will include the following fields from other SAP CRM loyalty tables that will be used in the datasource.